Frequently Asked Questions

Everything you need to know about shopping with MARMATI

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.

What is the MARMATI return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we only ship to domestic addresses. We are working hard to expand our logistics network to offer international delivery in the near future.

Are your products covered by a warranty?

Yes, all MARMATI products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out to our customer service team with your order number.